
The following is a guest post from Gayane Palian, a reader of this blog and longtime resident of Washington, DC:
I go to Starbucks for a shot of sociability and civility in addition to my coffee. Whether it’s the baristas or the customers, am never disappointed.
My regular stops include the one on Mass Ave. next to Crate and Barrel. It is managed by Ahmed, Co-Manager Kabi, the big fellow from Cameroon, his wife just had their fourth child. Their team includes young students from AU, a whole family of Ethiopians: Mem Mem and her three beautiful young sons all work there. I gave Mem Mem a ride home one day in the snow, she usually walks up Mass. to her apartment building. And of course several others of North African descent, Mo, Daniel (who also works at the CVS across the street). It’s like walking into Cheers, “hey Gayane”.
Same thing at the Palisades Starbucks at Arizona Ave. Anelle, manages it. Tyrone, a tall and absolutely delightful young man is studying acting. More Ethiopians. Anelle always asks about my Dad, she has an elderly mom and we share our stories. (I had taken Dad there once, only to hear his complaint about how expensive it is for a cup of coffee, but he loved the hot chocolate I got him.) They prepare my drink as soon as I walk in, before I order.
At Chevy Chase Pavilion Starbucks yesterday. I don’t go there as a regular, so I don’t know the crew. Very cheerful barista greets me with a beautiful contagious smile. I tell her congrats on Starbucks’ CEO pledge about hiring 100,000 refugees. She didn’t understand a word I said. She talked and talked and I didn’t understand her, she had an accent I couldn’t discern. Still smiling, she handed me a croissant free of charge.
I thanked her and walked away thinking maybe she had understood me and this was her way of acknowledging me. It may also be too emotional a subject for some.
Peace, one croissant at a time!
Kate Crimmins
February 15, 2017
That’s been my experience at my SB. It’s has a diversity I love. Yep, you go often enough, they start making your drink when you walk in the door. Today my coffee didn’t taste right. I suspect they forgot the mocha. They made me another and gave me a free coupon. I like that they are empowered to do the right thing. I love the company’s ethics so I’ll pay the extra cost.
Gayane Palian
February 15, 2017
Thanks! It’s good to know that there is a consistency of civility, something we need these days. and you’re right, it’s down to their core values, inspired by a good leader
.
Andrew Reynolds
February 15, 2017
I love it. SB is on my favorite places list.
that little voice
February 16, 2017
This brought tears to my eyes. Thanks.
Gayane Palian
February 17, 2017
Thank you! I wanted to convey the immigrant picture and how much we share our lives!